Return policy

Returns and Refunds Policy

Not satisfied with your order?
If for any reason you’re not happy with your purchase, please don’t hesitate to contact us. At Liora, we strive to ensure every customer is 100% satisfied with the products purchased from our suppliers. If you experience any issues with the delivery or the product itself, and you’re frustrated, reach out to us, and our team will assist you promptly.

How can I return my order partially or fully?

If you decide to return the products within the 30-day cancellation period, we will refund the full value of the order within 5 business days of receiving the product. Unfortunately, we cannot refund the return shipping costs.

Follow the steps below to return your product:

Email us at support@liora-dublin.com to let us know you want to return the order or part of it.
Wait for confirmation from our customer service team to approve the return. You will also receive the return form.
If the return is approved, follow these steps:
- Pack the product securely and cleanly, preferably in the original packaging.
- Send the package to the return address provided by our customer service team and share the tracking code (Track & Trace) with us.
Once the package is received and inspected, we will refund the cost of the returned products through the payment method you used for the purchase.

Non-Returnable Products:

Sealed products: If the seal is broken, these products cannot be returned.
Custom-made products: Items made to your specifications or personalized products cannot be returned.
Products from the "Beauty," "Kids & Baby," and "Sports" categories: These cannot be returned due to COVID-19 hygiene measures. However, returns are possible if the product is still in its original packaging.

Immediate Order Cancellation

You can cancel your order only within 30 minutes of placing it. To cancel, contact us within this timeframe via email at support@liora-dublin.com.

Damaged Products Upon Delivery

We’re sorry to hear this! Sometimes, products may be damaged during transit. If you’ve received a damaged or incorrect item, contact us within 30 days of receiving the product. After this period, the return window expires.

For a quick resolution:

Email us with a photo of the damaged part of the product.
Ensure the photos are taken on a flat surface where the label and defect are clearly visible.

We use this information to help you and to prevent future errors.

For defective items, we always send a replacement package free of charge upon the first request. Unfortunately, we cannot offer a refund in this case. If a second error occurs, we will refund the entire amount.

If you have any questions about damaged items, please email us at support@liora-dublin.com.

Product Defects or Issues After Use

We’re sorry to hear about this! Unfortunately, a manufacturing defect may appear after some time. The issue must be a genuine defect, meaning the part no longer meets the manufacturer’s established standards. Normal wear and tear is not covered under manufacturing defects. Examples of worn parts include:

Drive belts
Batteries
Brake pads, brake discs, and brake drums
Lamps, bulbs, spark plugs, tires, and tubes
General moving parts

If you have questions about manufacturing defects or issues after use, please contact us at support@liora-dublin.com.

Frequently Asked Questions About Our Return Policy

1. What is the return period for products?
You can return a product within 30 days of receiving your order.

2. How long does it take to get my refund?
Once we receive and inspect the returned products to confirm they’re unopened, we’ll process your refund through the payment method you used. All customers must contact us after sending the package back and provide tracking information to process the refund. Please note that most financial institutions may require 3-5 business days to process the refund.

3. Why can’t I return beauty and health products?
Certain hygiene products cannot be returned or refunded. Examples include intimate apparel, swimwear, makeup, hair styling products, cosmetics, etc. We take public hygiene and safety seriously and refuse returns on beauty and health products to ensure customer safety. However, you may return the product if it is still in its original packaging.

Products cannot be returned under the following conditions:

The buyer has repaired and/or modified the delivered products or allowed third parties to do so.
The delivered products were subjected to abnormal conditions or handled improperly, contrary to the instructions for use or packaging.
The defect is due to regulations set by authorities regarding the nature or quality of the materials used.
Hygiene products cannot be returned due to current COVID-19 measures. However, you may return the product if it is still in its original packaging.

4. Do I have to pay for return shipping?
Yes, all customers are responsible for the cost of returning products. We recommend using Track & Trace for returns, as we cannot be held responsible for lost packages.

5. Can I return the product without first contacting your team?
No, this is not possible. You must contact us before returning the product, as the return address may differ from the one your order was originally shipped from.

6. How can I contact you?
You can reach us via email at support@liora-dublin.com. The Liora team works six days a week.

7. My order is damaged. What should I do?
For a quick resolution, attach a photo of the damaged or defective part of the product. Ensure the photos are taken on a flat surface where the label and defect are clearly visible.

If you’ve received a damaged or incorrect product, contact us within 30 days of receiving it. After this period, unfortunately, we can no longer accept the return.